Service Level Agreement
What ChronoProxy commits to in writing: uptime targets, credits and support response times.
DRAFT · review with a lawyer
Last updated: [date]
Uptime
Residential and mobile gateways: 99.9% monthly. ISP and datacenter: 99.9% per IP. Dashboard and API: 99.5%.
Credits
If monthly uptime falls below target, you receive service credit: 10% of the monthly fee per 0.1% below target, up to 50%. [Adjust.]
Support
Live chat 24/7 with a median first reply under [N] minutes. Enterprise: dedicated manager and a 1-hour response target for incidents.
Exclusions
Scheduled maintenance announced 24 hours ahead, force majeure, issues caused by the customer or by third-party targets.